Who is the service provider in the production of the HelpCard?
All HelpCard portals are run by the HelpGroup GmbH on behalf of the respective charities. The HelpGroup GmbH was founded in 2009, as the affiliated company of the Aktion HelpDirect Association e.V. in order to handle the Help-Activities’ commercial aspects. The HelpGroup GmbH’s main aim is to attract more donors to support international aid projects, with the help of specially developed products and business models. The reason for founding the HelpGroup GmbH was, to resolve the social problem, by increasing the amount of donations through the application of entrepreneurial methods. For this, the investors largely relinquished any speculative earnings. Future earnings will be re-invested in order to support the social organisation’s objective.
Does the HelpCard not just cannibalise regular donations?
No, as it explores new ways of donation. Donations as presents are just a new way of donation, but will not influence the traditional donation attitude. This way we can acquire more social funds, which make our affiliated humanitarian organisations happy.
Do customers receive a receipt for their contribution?
Customers will automatically receive a receipt for their contribution, if the HelpCard’s value is 50.00€ or above, or upon request (during check-out) from the respective organisation. This tax-deductible receipt for the contribution will be sent out automatically, at the latest, by February of the following year.
Does the organisation receive 100% of the HelpCard’s value?
Yes, but admittedly all partners and service providers, involved in processing the HelpCard, incur expenses. In order to be able to offer the HelpCard with all its possibilities, we think compensation for the incurred expenses is reasonable and appropriate. The expenses incurred by the service providers add up to 9.5% ( plus VAT) of the HelpCard’s value. All possible charges incurred by the usage of a credit card or other methods of payment are included in that amount. This value was deemed appropriate by both DZI (German institution for the assessment of NGO’s handling of donations) and the German tax office. Hereby, all partners involved in the donation process deny themselves a large part of the normal profit.
What happens to the credit on HelpCards which have not been redeemed?
Generally HelpCards are valid for 3 years. After that time, the card’s value expires in favour of the organisation that originally issued the HelpCard. These funds will be utilised statutorily by the respective organisation.
If you have any more questions, then feel free to write to us. We would be more than happy to answer them.